FREE swatches available for AU/NZ orders. Small postage fee to other parts of the world. 🌏

FAQ's

Shipping

We use Australia Post for our Domestic and International parcels.  

Domestic shipping is offered at a flat rate of $9.00 and NZ shipping is offered at a flat rate of $16.00  This covers parcels of any size and any weight.  Orders over $160 include free shipping for AU orders.

For International customers, we do ship worldwide, however please be aware there are currently long delays with postage from Australia.  This is largely due to very limited operation of flights in and out Australia.  

Tracking is only provided for Australian Domestic orders.  There is the option to upgrade your NZ or worldwide parcels to include tracking for an additional cost.  Please contact us to discuss this option.   

Packaging options

All of your fabrics are folded and wrapped in brown paper before being carefully placed into your choice of mailer bag.  

When you reach the checkout, please use the drop down menu in the 'delivery' section to choose one of the following options for packaging.

Compostable mailer bags - AU + NZ orders: 

If your household has the ability to compost, you can select the 'home compostable' mailer bag.  Please remember to remove all tape and labels before cutting the compostable mailer bag into small pieces and mixing through your home compost bin / heap.  

Or, if you'd prefer to use an industrial composting facility, you can locate the one closest to you here

These guys are NOT suitable for recycling, so if you're unable to home compost or get them to an industrial compost facility, our other options might be better for your household.

When your order arrives, be sure to cut along the dotted line!  There is a second sticky strip to allow your compostable mailer to be reused before it is broken down.

100% recycled mailer bags - AU + NZ orders:

These mailer bags are created from 100% recycled soft plastics and are also 100% recyclable over and over again.  Select the '100% recycled / recyclable mailer bag' in the delivery section at checkout.  These bags can be reused and then recycled at your local Redcycle bins.  These red bins are located at most Coles or Woolies stores.  

Find your local bin and learn about Redcycle here

For our friends in NZ, you can find your closest bin on the North Island here.  If anyone knows of the options for the South Island, please let me know!

100% Paper mailer bags - AU orders only:

We also offer a completely plastic free shipping option for Australian orders.  You can select '100% paper padded mailer' in the delivery option and we will package up your order using zero plastic.  (Including the tape for orders received after the 10th of September!)  

Please note, this option is suggested for orders that will be delivered to weather protected areas.  By selecting this option you assume all responsibility for the safety of your goods. 

If you have any questions about this process, please get in touch.

Swatches

We understand the guesswork that sometimes goes into ordering fabrics online.   All of our photographs have been captured here in our studio by myself & my partner to ensure we are representing the colours as accurately as we can, however capturing colours can be a tricky science!  

To help reduce the guesswork for you, we welcome the opportunity to send you a swatch kit so you can see the colours & feel the quality of our fabrics prior to purchase. 

We currently offer our swatches for free to Australian & NZ customers.  

Simply add the swatches you'd like to receive to your cart & use the 'Australian swatches' or 'NZ swatches' option for shipping at checkout.

For our International friends, you are also most welcome to order our free swatches, postage will be charged at checkout.  

Combining your orders

Getting stock here from our various trusted suppliers during the pandemic has been tricky at times!  

For that reason, we offer the option to 'combine' your orders.  If you'd like to secure something so you know it's yours, and have plans to add additional items once they're available again, you can use the code 'combine' on your first order.  This alerts us that you should cut and pack this order, but hold it over until your next order is received.  We will email you once this code is used to discuss which items you are waiting on and will do our best to advise timelines, etc.

If you have any questions about this process, please get in touch.

Returns

As our fabrics are cut to order, we are unfortunately unable to offer refunds for change of heart.  If you are unsure if the colour, weight or texture will be right for your project, please order a free swatch to avoid any disappointment.  Swatches can be found here.  

We welcome the opportunity to discuss any problems you may have with your order, please get in touch.